Frequently Asked Questions
Find answers to frequently asked questions about linen rentals at Premier Linen Co., including rental process, costs, duration, cleaning, delivery, and more. Get all the details you need for a smooth rental experience!
Q: How do I begin the rental process?
A: Here are the steps we recommend and an idea of what to expect if you choose to work with us.
- Download our Linen Planning Guide. This shows table sizes, cloth sizes, and a chart of possible tables you might need.
- Email or call us to request a quote if you have an idea of what you want or to set up an appointment.
- Place a deposit of 50% and sign the Terms and Conditions to reserve the items you anticipate needing. We do not reserve items until we receive your deposit and signed rental contract.
- After you receive RSVPs from your guests, email us with the final count (you can add or subtract from your order at this time). We allow changes to your reservation up until 1 week prior to your delivery or linen pickup date (unless noted as a specialty item that does not allow changes).
- Make your final payment 1-2 weeks before pickup/delivery after your final numbers are updated.
Q: Can I get an idea of cost?
A: Linens are priced according to size and fabric choice. Consider the length of the tablecloths you choose (they may go to the chair, to the floor, or in between) and the dimensions are for the tables. Download the diagrams of table and cloth sizes.
There are many fabric options for tablecloths, napkins, table runners, and chair covers. Don’t forget to plan for miscellaneous tables (head table, card table, cake table, registration tables, etc). Download our Linen Planning Guide to get started or request a quote.
Q: What is the duration of the rental?
A: Typically, rentals are for the weekend or 4-5 days. Linens can be picked up at one of our locations during business hours Monday to Friday. Locations are 271 West Market Street, Marietta, PA 17547 and 863 North Queen Street, Lancaster, PA, 17603. Be sure to confirm your pickup location per your reservation!
Q: Do I need to clean my linens?
A: No, cleaning is included in the rental price. In fact, we ask that you do NOT launder our items. Please return the soiled linens in the laundry bags provided.
Q: Are there additional fees?
A: Not typically; however, if items are returned torn, burned, or permanently damaged with ink or mildew, paint, markers, wax, etc, an additional cost to replace the item will be billed to you as per the contract. There will also be additional charges for linens not returned.
Q: I’m out of town. Can I see swatches?
A: We provide phone consultations to our out-of-town customers. We can also mail swatches to you if you wish to see them. We help many customers who are unable to stop by our stores.
We can also provide digital storyboard suggestions to dress the tables for your event. Tell us your design ideas (i.e. Pinterest boards, invitations, theme, table sizes and quantities), and our designers can suggest table linens. Submit your request online.
Q: Do you deliver and/or set up?
A: Yes, we do offer delivery and set up. Some customers choose to pick up their own items; others want us to deliver only, and some customers request that we deliver and install the linens. Delivery and set up services are available for additional charges, within our geographical weekend routes, and as staffing allows. Please ask for a quote and request early!
